Patient Service Representative
Prime Healthcare•Pampa, TX
•Onsite
About The Position
The Patient Service Representative is responsible for interviewing patients to obtain demographic information, scheduling appointments, verifying insurance, collecting payments, handling phone calls, and coordinating clinic business processes. The role requires the ability to operate a computer, communicate effectively with diverse populations using age-specific techniques, maintain proficiency in medical terminology, and project a positive attitude.
Requirements
- High School Diploma or Equivalent
- Customer Service experience
Nice To Haves
- Previous experience in a medical setting
- Knowledge of medical terminology
Responsibilities
- Interviews the patient or his/her representative to obtain identifying and basic demographics to prep for upcoming visits
- Schedules patients in their clinic and assists with scheduling them in others
- Verifies insurance coverage, collects co-pays and prior balances from patients, reconciles and prepares deposits, and troubleshoots billing issues
- Greets and checks in patients
- Handles all incoming phone calls and routes to appropriate staff or initiates messages
- Coordinates clinic business processes such as supply ordering, sales calls, record release, fax and mail processing
- Operate a computer to accurately input and retrieve data
- Communicate with the population served, staff, and providers utilizing age specific techniques
- Maintain proficiency in medical terminology
- Project a positive and helpful attitude
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
