Patient Service Representative

Franciscan Alliance, Inc. • West Lafayette, IN

1d • Onsite

About The Position

The Patient Service Representative (PSR) Urgent Care is the first point of contact with patients, family members, and caregivers in the practice office. The PSR represents Franciscan through face-to-face, phone, and electronic communication to provide information, direction, and support to internal and external customers. This position collaborates with providers, leadership, and clinical staff to coordinate patient schedules in the occupational Health EMR, urgent care EMR and direct to employer EMR. The PSR demonstrates the ability to compassionately engage in conversation with patients on their responsibilities for copayment, prepayment, and outstanding balances. The PSR will fulfill other customer and administrative duties, such as maintenance of medical records to include scanning in documentation and charge entry.

Requirements

• High School Diploma/GED
• Basic Life Support Program (BLS) - American Heart Association

Nice To Haves

• Experience and expertise in patient service roles.

Responsibilities

• Answer incoming calls; respond to inquiries, schedule appointments or direct caller to appropriate staff for assistance.
• Work within an electronic medical records system.
• Collect patient payments; applies payments and adjustments to patient accounts.
• Balance daily encounter forms and cash drawers.
• Additional daily administrative tasks based on practice specialty.
• Maintenance of medical records to include scanning in documentation and charge entry.

Benefits

• Consistent day shift schedule
• Observed holidays off work
• Professional development opportunities
• Enhanced benefits package with a pay structure to reward experience and expertise.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED