Patient Service Representative

Prime Healthcare•Kansas City, MO

14d•Onsite

About The Position

We are seeking a Patient Service Representative, internally referred to as Patient Access Representative or Patient Registration Clerk, in our high volume St. Joseph Medical Group office. As a Patient Service Rep, you interview the patient or his/her representative to obtain identifying and basic demographics to prep for upcoming visits.

Requirements

At least 2 years of experience in a medical office setting
Operate a computer to accurately input and retrieve data
Communicate with the population served, staff, and providers utilizing age specific techniques
Maintain proficiency in medical terminology
Project a positive and helpful attitude

Nice To Haves

Previous experience in a medical setting
Knowledge of medical terminology
High School Diploma or Equivalent
Customer Service experience

Responsibilities

Interviews the patient or his/her representative to obtain identifying and basic demographics to prep for upcoming visits
Schedules patients in their clinic and assists with scheduling them in others
Schedules patients for radiology appointments as requested by providers.
Processes referals and schedules patients accordingly.
Verifies insurance coverage, collects co-pays and prior balances from patients, reconciles and prepares deposits, and troubleshoots billing issues
Greets and checks in patients and takes all incoming phone calls and routes to appropriate staff or initiates messages
Coordinates clinic business processes such as supply ordering, sales calls, record release, fax and mail processing
Must be able to: (1) operate a computer to accurately input and retrieve data; (2) communicate with the population served, staff, and providers utilizing age specific techniques; (3) maintain proficiency in medical terminology; (4) project a positive and helpful attitude.