Patient Service Representative
About The Position
Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a dedicated and skilled Patient Service Representative to join our team in Bryn Mawr, PA. As two of the region’s most respected providers of orthopedic and upper extremity care, we offer a collaborative, patient-focused environment that prioritizes clinical excellence, innovation, and ongoing professional development. The Patient Service Representative is responsible for delivering outstanding customer service to patients and visitors by performing a variety of front-office and administrative tasks. This position involves greeting patients, managing check-in/check-out, verifying insurance, scheduling appointments, and collecting payments, while maintaining accuracy and confidentiality in all patient interactions. This is a full time on-site Monday-Friday position.
Requirements
- High school diploma, GED, or equivalent working knowledge preferred
- Minimum of 1–2 years of patient registration or front office experience in a medical or healthcare setting preferred
- Experience with insurance rules and regulations, medical terminology, and EMR systems highly preferred (Allscripts Pro Suite a plus)
- Experience collecting payments and explaining financial responsibilities to patients preferred
- Knowledge of HIPAA guidelines and office safety protocols
- Ability to communicate effectively with physicians, staff, patients, and the public, and establish positive working relationships with internal and external stakeholders
Nice To Haves
- Allscripts Pro Suite a plus
Responsibilities
- Promptly greet and acknowledge patients; inform Medical Assistants and Providers of patient arrivals.
- Answer incoming calls promptly and courteously, providing information or directing inquiries as appropriate.
- Instruct patients in completing medical history and information forms; review and correct account details as needed.
- Obtain complete and accurate demographic and insurance information, ensuring all required documentation and authorizations are in place.
- Identify and collect co-payments, co-insurances, and outstanding balances; establish payment plans as authorized.
- Explain financial and insurance requirements to patients; refer complex issues to the Billing Department.
- Verify insurance benefits and notify patients or staff of coverage limitations or authorization needs.
- Scan and upload patient documents (photo ID, insurance cards, referrals, forms) into the EMR system.
- Schedule and confirm patient appointments; ensure all necessary referrals and authorizations are received.
- Prepare charts for upcoming appointments and communicate any scheduling delays to patients in the lobby.
- Maintain and balance cash drawers; reconcile daily transactions.
- Protect patient privacy and confidentiality in accordance with HIPAA standards.
- Maintain a clean, organized, and professional front-office environment.
- Perform other duties as assigned
Benefits
- Comprehensive benefits package including medical, dental, and vision plans
- 100% employer-paid life insurance
- 401(k) with employer match
- Benefits begin the first of the month following hire date (for full-time employees)
- Generous paid sick and vacation time
- 7 paid holidays annually
- Opportunities for growth and advancement
- Employee referral reward program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
11-50 employees
