Patient Service Representative- Cayuga Medical Center Admissions- Full Time- Days/Nights FLEX
About The Position
When two established local health systems unite as one collaborative network, healthcare becomes so much more. Centralus Health, an affiliation of Arnot Health and Cayuga Health, is focused on our region's changing needs and your wellbeing. More than a group of experienced caregivers, Centralus Health is a partnership of advocates who strive to eliminate barriers to better health, innovating and evolving services in our communities for enhanced holistic care close to home. Beyond clinical outcomes, it's strengthening community connections and setting a higher standard for quality that's exceptionally personal. Centralus Health is central to wellness-for all of us. The PSR is the first point of contact for patients, and their caregivers. Responsibilities include patient interviews, collecting and verifying demographic, insurance and financial data, accurately entering information into computer that affects any aspect of the registration, or admission, process. Excellent interpersonal skills, communication skills, accurate typing skills, knowledge of office procedures, and ability to work independently required.
Requirements
- High school education or equivalent experience
- Two (2) years of clerical experience
Nice To Haves
- Previous healthcare experience
- Knowledge of medical terminology
Responsibilities
- Welcomes patients and caregivers warmly, provides support, and ensures proper patient identification using name and date of birth.
- Registers and pre-registers patients with accurate demographic and insurance details, scans identification and insurance documents, completes and explains required forms, and files imaging requisitions appropriately.
- Adheres to admitting policies, ensures proper placement and transfer of patients per practitioner orders, and manages timely and accurate discharges.
- Covers switchboard during breaks and night shifts, handles deceased patients' procedures, and manages patient valuables in line with hospital policies.
- Collects copays, follows cash handling protocols, and assumes additional responsibilities as needed to support hospital operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
