Patient Service Representative- Cayuga Medical Center Admissions- Full Time- Days/Nights FLEX

Cayuga Health System • City of Ithaca, NY

21h • Onsite

About The Position

The Patient Services Representative (PSR) is the first point of contact for patients and their caregivers. Responsibilities include patient interviews, collecting and verifying demographic, insurance and financial data, and accurately entering information into the computer that affects any aspect of the registration or admission process. Excellent interpersonal skills, communication skills, accurate typing skills, knowledge of office procedures, and the ability to work independently are required.

Requirements

• High school education or equivalent experience
• Two (2) years of clerical experience

Nice To Haves

• Previous healthcare experience
• Knowledge of medical terminology

Responsibilities

• Welcomes patients and caregivers warmly, provides support, and ensures proper patient identification using name and date of birth.
• Registers and pre-registers patients with accurate demographic and insurance details, scans identification and insurance documents, completes and explains required forms, and files imaging requisitions appropriately.
• Adheres to admitting policies, ensures proper placement and transfer of patients per practitioner orders, and manages timely and accurate discharges.
• Covers switchboard during breaks and night shifts, handles deceased patients' procedures, and manages patient valuables in line with hospital policies.
• Collects copays, follows cash handling protocols, and assumes additional responsibilities as needed to support hospital operations.

Benefits

• Centralus Health and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.
• We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace.
• If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Health Talent Acquisition team at [email protected].

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED