Patient Service Representative

Patient First•Owings Mills, MD

29d•Onsite

About The Position

The Patient Service Representative is responsible for assisting patients throughout their visit, from initial check-in to discharge. This role involves accurate patient registration, verification of information, handling billing inquiries, processing payments, and maintaining medical records. The position requires excellent customer service skills, efficiency in using the electronic medical record system, and the ability to work in a fast-paced environment. Representatives must also be prepared to assist with various operational tasks, including supply management and maintaining the cleanliness of the work area. Flexibility in work location and availability to assist during peak times or emergencies are essential.

Requirements

Must be 18 years of age or older.
Basic typing skills.
High school graduate or equivalent.
Ability to sit, stand, and walk for up to 7 hours at a time.
Ability to lift up to 25 pounds.
Excellent visual, verbal, written, and typed communication skills.
Ability to prioritize and multitask.
Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Nice To Haves

Minimum one year of clerical experience preferred.

Responsibilities

Assisting patients using the kiosk prior to registration.
Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
Respectfully handling Physician and Nurse requests in a timely manner.
Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.
Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
Verifying all patient demographic, health, pharmacy, and insurance information.
Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
Referring billing questions to the appropriate parties as needed.
Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
Discharging the patient and processing incurred charges.
Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
Receiving, sending, and distributing correspondence as directed.
Filing and scanning medical documents and office forms as directed.
Completing assigned checklists and Policy Manager tasks within the assigned shift.
Answering all incoming calls and distributing messages in a timely manner.
Assisting with other assignments as directed.
Demonstrating an efficient understanding of the electronic medical record system.
Receiving, moving, and stocking ordered supplies.
Cleaning the front office work area and other maintenance assignments as directed.
Verifying daily reports are run at the end of the day.
Attending staff meetings as directed.
Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
Operating, using, and maintaining medical and office equipment as trained.
Participating in maintenance assignments when necessary and as directed.
Providing positive, warm, and friendly service in all interactions.
Completing other duties as directed.

Benefits

Health, Dental and Vision insurance for employees and dependents
Disability, Life and Long Term care insurance
Employee Assistance Program
Flexible Spending accounts
401(k) Retirement Plan (with employer match)
Paid Annual Leave
Volunteer Time Off Pay
Bereavement Leave
Emergency Leave Bank
Overtime Pay
Holiday Pay
Double time compensation for all holidays worked
Discounted medical treatment at any Patient First location for employees and immediate family
Recruitment bonus
Patient Care Performance bonus (center employees only)
Weekend bonus (center employees only)