Patient Care Coordinator

Allmed Staffing • Flower Mound, TX

11d • Onsite

About The Position

We are seeking a friendly, detail-oriented Patient Service Representative (PSR) to join our healthcare team in Flower Mound, TX. This position serves as the first point of contact for patients and plays a key role in ensuring an exceptional patient experience. The PSR is responsible for managing front-office operations, including patient check-in, appointment scheduling, insurance verification, chart preparation, and payment collection while providing outstanding customer service. The Patient Service Representative will work in a collaborative clinical setting alongside 2 Patient Service Representatives, 9 Clinical Staff Members, and 5 Healthcare Providers. The team is dedicated to delivering high-quality patient care through professionalism, teamwork, and exceptional customer service.

Requirements

• High School Diploma or GED
• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Strong organizational and multitasking abilities
• Experience with appointment scheduling and insurance verification
• Experience using Electronic Medical Record (EMR) systems
• Proficiency with Microsoft Outlook, Teams, Word, and Excel
• Ability to work in a fast-paced healthcare environment while maintaining accuracy and professionalism

Nice To Haves

• Previous experience in a healthcare or medical office setting
• Experience with EMR systems
• Knowledge of insurance verification processes
• Strong attention to detail and problem-solving skills
• Empathetic, patient-focused, and team-oriented approach

Responsibilities

• Greet patients and provide a welcoming, professional front-office experience
• Complete patient check-in and check-out processes accurately and efficiently
• Schedule, confirm, and manage patient appointments
• Verify insurance eligibility, benefits, and patient demographic information
• Collect co-pays and other patient payments while maintaining accurate records
• Prepare patient charts and ensure all documentation is complete prior to appointments
• Maintain accurate patient records within the electronic medical record (EMR) system
• Answer incoming phone calls and assist patients with scheduling and general inquiries
• Support providers and clinical staff with daily administrative and front-office functions
• Ensure patient confidentiality and compliance with HIPAA regulations

Benefits

• Dental
• Vision
• Health Insurance
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED