Patient Service Representative
The Cardiovascular Care Group•Springfield, NJ
•$21 - $22
About The Position
The Patient Service Representative answers incoming calls, schedules appointments, and performs a variety of administrative tasks. The ideal candidate should have excellent oral and written communication skills and be able to organize their work.
Requirements
- Minimum three years of experience as telephone operator/appointment scheduler, preferably in a medical office
- Excellent interpersonal and phone etiquette communication skills
- Basic medical knowledge
- Strong customer service skills
- Ability to perform efficiently in a fast paced environment
- Excellent attention to detail
Nice To Haves
- Fluency in Spanish a plus
- Vascular knowledge a plus
Responsibilities
- Answer telephone and process phone calls
- Provide basic and accurate information via phone/email
- Warm transfer callers to appropriate party; take and relay messages as needed
- Make patient appointments; input information to EMR and outlook calendar
- Perform other clerical duties such as filing, photocopying, transcribing and faxing
- Executing administrative tasks as necessary in support of all group initiatives, including but not limited to operations, marketing and finance departments
- Create, update and manage database files pertaining to patient and referring physician contact information
- Data reporting and analysis
- Content development and proofreading
- Media research and list development
- Company research and list development
- Ad hoc projects as needed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
