Patient Service Representative

Prism Vision Group•Moorestown Township, NJ

6d•Onsite

About The Position

The Patient Service Representative (PSR) is responsible for providing the full scope of inbound and outbound patient interactions and functions whether by telephone, internet or in-person, patient scheduling and logistics, executing daily workflows including cancellation, missed visit and tickler-recall deployment, and executing revenue cycle claim scrubbing and missing slip completion. This role is located at South Jersey Eye Physicians, Moorestown, NJ office, which is part of Prism Vision Group.

Requirements

High School Diploma or equivalent required.
0-3 years of medical business office experience.

Responsibilities

Schedule and accurately complete full registration for patients requesting appointments while adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately and with attention to detail to ensure the highest quality standards.
Initiate pre-registration process and ensure all demographic insurance information is accurate, complete and up to date on patient’s chart.
Verification of insurance information, verification of benefits and insurance referral information.
Obtain legal photo identification and (if applicable) insurance card(s) and validate patient identity and coverage prior to services being rendered to ensure patient safety and financial reimbursement.
Adhere to HIPPA standards related to patient privacy and confidentiality.
Assure ease of patient flow through the clinical care process.
Provide patients with all required information regarding appointments and payment policies (e.g. medical records, parking, cash policies, anticipated charges, cancellation policy).
Provide upfront financial counseling services at time of check-in including identifying alternate funding resources and establishing payment plans.
Advise patients of financial obligations and collect funds according to established guidelines.
Act as a liaison/advocate for patients, physicians, and staff in facilitating ease of care. Identify and resolve trouble spots and problem patterns in the provision of care.
Notify appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements.
Train other patient services representatives and provide excellent customer service skills.
Comply with company policies and standards.