Patient Service Representative (PSR) - Cardiology

Advocate Health and Hospitals Corporation • Chicago, IL

2d • Onsite

About The Position

The Patient Service Representative (PSR) in Cardiology is responsible for providing efficient, high-quality service to patients. This includes greeting and registering patients, coordinating appointments, answering telephone lines, distributing communications, resolving patient questions regarding referrals, billing, services, and test results, and scheduling future appointments and tests. The role also involves ensuring accurate billing information is entered at the time of service and maintaining the confidentiality and availability of patient medical records. The PSR will work in a high-volume environment and may be exposed to ill patients and stressful conditions.

Requirements

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.
• CRT/PC experience in a customer service setting.

Nice To Haves

• Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred.

Responsibilities

• Greets and accurately registers patients in EMR system verifying essential billing and demographic information.
• Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.
• Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.
• Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails.
• Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate.
• Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed. May coordinate with appropriate sections of hospital admission and/or outpatient admissions and surgery.
• Notifies patient care area when patient has arrived and is ready to be seen. Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays.
• Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary.
• Reviews encounter forms for accuracy and completeness, checks with physician for missing information.
• Enters patient charges into the EMR system according to established policies and procedures.
• Batches encounter forms and balances charges.
• Ensures the availability of properly prepared patient medical records, daily schedules and related forms. Maintains medical record including loose filing and re-filing of charts daily. Pull and prepares charts for appointments.
• Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area.
• Releases information from records, only according to corporate policies and procedures.
• Performs other related duties as required.

Benefits

• Paid Time Off programs
• medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED