Patient Service Representative (PSR) - Cardiology

American Addiction Centers•Chicago, IL

1d•$20 - $30•Onsite

About The Position

The Patient Service Representative (PSR) in Cardiology provides efficient, high-quality service to patients. This role involves registering patients, scheduling appointments, answering telephone lines, distributing communications, resolving patient inquiries regarding referrals, billing, services, and test results, and scheduling future appointments and tests. The PSR also notifies patient care areas of patient arrivals, manages waiting patients, identifies insurance types, and performs other related duties. Additionally, the role ensures accurate entry of billing information at the time of service, reviews encounter forms, enters patient charges into the EMR system, and balances charges. The PSR is also responsible for maintaining accurate and timely medical records, releasing information according to policy, ensuring the availability of necessary records and forms, and maintaining patient confidentiality.

Requirements

High school diploma or equivalent.
One to two years related customer service experience.
Experience handling difficult caller/customers/patients.
CRT/PC experience in a customer service setting.
Strong communication skills.
Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information.
Ability to function in a high volume, multiple-task environment, possibly in a crowed or closely shared work space.
Exposure to ill patients.
Ability to work under stressful conditions with demanding customers.
Ability to lift up to 35 pounds without assistance.

Nice To Haves

Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred.

Responsibilities

Greets and accurately registers patients in EMR system verifying essential billing and demographic information.
Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.
Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.
Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails.
Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate.
Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed. May coordinate with appropriate sections of hospital admission and/or outpatient admissions and surgery.
Notifies patient care area when patient has arrived and is ready to be seen. Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays.
Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary.
Performs other related duties as required.
Reviews encounter forms for accuracy and completeness, checks with physician for missing information.
Enters patient charges into the EMR system according to established policies and procedures.
Batches encounter forms and balances charges.
Releases information from records, only according to corporate policies and procedures.
Ensures the availability of properly prepared patient medical records, daily schedules and related forms. Maintains medical record including loose filing and re-filing of charts daily. Pull and prepares charts for appointments.
Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area.