Patient Service Representative (Full Time)

Mercy • Ozark, MO

2d • Onsite

About The Position

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows. This position is located at MERCY ORTHOPEDIC HOSPITAL - CLINIC OZARK, MISSOURI and is a FULL TIME role.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptability and ability to work effectively under pressure.
• Ability to push, pull, and/or lift 50 lbs. occasionally.
• Ability to stand and walk during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Nice To Haves

• One year of applicable medical office experience.

Responsibilities

• Managing front desk operations and workflows.
• Ensuring a positive and seamless patient experience.
• Interacting with patients, healthcare professionals, and other staff members.
• Entering patient information.
• Scheduling appointments.
• Processing documentation.
• Handling inquiries and concerns with tact and diplomacy.
• Maintaining confidentiality and following privacy policy/procedure.
• Handling unexpected situations with professionalism and composure.
• Attending and completing Clinic Core Front Desk Training post-hire.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED