Patient Service Representative - Full-Time, Days

Mercy • Perry, GA

1d • Onsite

About The Position

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Requirements

• High school diploma or equivalent
• Strong verbal and written communication skills
• Ability to communicate effectively and professionally
• Proficiency in basic computer skills, including data entry and word processing
• Excellent customer service skills
• Ability to maintain confidentiality and follow privacy policy/procedure
• Adaptable and able to work effectively under pressure
• Ability to push, pull, and/or lift 50 lbs. occasionally
• Ability to stand and walk during each shift
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties

Nice To Haves

• One year of applicable medical office experience

Responsibilities

• Manage front desk operations and workflows.
• Ensure a positive and seamless patient experience.
• Handle patient and visitor inquiries and concerns with tact and diplomacy.
• Enter patient information accurately.
• Schedule appointments.
• Process documentation.
• Maintain confidentiality and follow privacy policy/procedure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED