Patient Service Representative Karcher Urgent Care PRN
About The Position
At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. We are looking for a genuine, friendly, and empathetic self-starter to join the team at our Karcher Urgent Care Clinic! As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs. You will be responsible for checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record (EPIC) to update required information. Our ideal candidate is friendly, detail - oriented, a quick learner and has a passion for providing a high -quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families. The ability to provide superior customer service while utilizing independent decision-making skills will be essential in this position. This is a PRN position to help support staffing needs at high-volume Urgent Care. PRN (on-call/per diem) employees are typically required to work at least 3 shifts a month but may cover more as desired/available. The clinic operates 7 days a week from 8:00AM - 7:30PM. Karcher Urgent Care is located at 11035 W Karcher Rd, Nampa, ID 83651.
Requirements
- High School Diploma or equivalent preferred
- Previous customer service experience
- Healthcare experience preferred
- Electronic health record (EHR) experience a plus
- Medical terminology preferred
- Experience with process improvement or lean philosophy preferred
Nice To Haves
- High School Diploma or equivalent
- Electronic health record (EHR) experience
- Medical terminology
- Experience with process improvement or lean philosophy
Responsibilities
- Checking in patients for appointments
- Collecting patient co-pays
- Answering telephones
- Taking accurate messages
- Scheduling appointments
- Checking insurance eligibility
- Updating required information in the electronic medical record (EPIC)
- Acknowledging and greeting patients immediately, providing a positive customer service experience
- Registering patients for appointments and completing paperwork
- Verifying and updating existing patient and insurance information
- Keeping patient appointments on schedule by notifying provider of patient’s arrival
- Informing patients immediately of delays, explaining why, and the anticipated wait time
- Collecting, recording, and communicating to patients their responsible balances for visit, diagnostic testing, supplies, etc.
- Assisting patients with all aspects of Financial Assistance Paperwork
- Controlling credit extended to patients via a payment plan
- Maintaining business office inventory and equipment and ordering supplies
- Maintaining a neat work area including the reception area
- Following Cash Control Policy and Procedure and balancing daily financial activities
- Ensuring collection of payments at time of service
- Protecting patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations
- Maintaining operations by following policies and procedures and reporting needed changes
Benefits
- Competitive compensation
- Full benefits package
- Opportunity for growth throughout SAHS and Trinity Health
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
