Patient Service Representative - Call Center | Full-Time

Wills Eye Hospital • Philadelphia, PA

14h • Onsite

About The Position

Wills Eye Hospital is hiring a Patient Service Representative for our Call Center in Philadelphia, PA. In this role, you’ll communicate with patients via the telephone to ensure accurate, prompt and courteous scheduling of primary care appointments, such as preventative screenings or routine office visits. This is a Full-Time opportunity for someone who wants to deliver superior customer service by answering phones, confirming appointments, communicating with all departments and individuals regarding matters relating to patient care, and obtaining and entering accurate demographic/insurance information for all encounters including patient financial expectations.

Requirements

• High school diploma or GED required.
• 1 to 3 years of scheduling experience within healthcare required.
• Two (2) years customer service experience required.
• Excellent customer service skills with ability to communicate effectively with a courteous tone on the phone with patients, physician office staff and colleagues.
• Proficient computer software skills in MS Office Suite required.
• Knowledge of principles of exceptional customer service and the basics of healthcare appointment scheduling and insurance verification required.
• Ability to provide excellent and timely customer service to all patients and physician office staff.
• Ability to accurately answer patient and physician office questions, schedule primary care appointments and verify and enter accurate demographic/insurance information in EMR systems.
• Must have strong attention to detail.

Nice To Haves

• Familiarity with NextGen EMR preferred.
• Bilingual (English/Spanish) communications skills a plus.

Responsibilities

• Promptly answers incoming calls to schedule appointments for patients; makes outbound calls when follow-up is needed.
• Ensures efficient processing and documentation of all information required for insurance verification, registration and billing in the Electronic Medical Record (EMR) system.
• Demonstrates superior customer service to all external and internal customers and helps facilitate smooth flow of patient phone calls.
• Communicates effectively with patients, physicians, and/or other departments regarding delays or any issues relating to patient appointments.
• Consistently achieves team metric standards and expectations.

Benefits

• medical, dental, and vision plans
• retirement plan
• tuition assistance
• paid time off
• employer assistance programs (EAPs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED