WHMG Call Center- Patient Service Representative

Wilson Health•Sidney, OH

4d•Onsite

About The Position

Wilson Health is looking for a direct hire Full-time Patient Service Representative in our Wilson Health Medical Group Call Center in Sidney, Ohio location (North Dayton, Ohio) area. The Patient Services Representative is the key individual that is in a position to make a positive first impression with patients and members of their families on the telephone and face-to-face.

Requirements

Strong customer service skills
Able to work independently
Strong organizational skills
Ability to collaborate with clinical and clerical employees
High school diploma or general education degree (GED) required
Computer experience is required
Prior experience with Electronic Health Records (EHR)

Nice To Haves

Medical Assistant training
Previous medical office experience is preferred
EPIC preferred
Prior education and/or experience with diagnostic and procedure coding

Responsibilities

Greets each patient on telephone or face-to-face in a courteous manner.
Welcomes new patients to the practice; registers patient thoroughly, ensuring that demographic, insurance, and other data is accurate and complete.
Directs incoming phone calls, messages, and electronic communication appropriately; utilizes telephone management protocol at all times.
Utilizes practice management, electronic health record, patient portal, and other electronic technology applications according to guidelines.
Meets expectations for collection of co-pays and account balances; follows cash handling policy at all times.
Schedules patients accurately and efficiently, focusing on meeting the patient's needs.
Collaborates with the provider and administration to provide access for patients seeking services.
Enters patient charges and payments accurately into the practice management system.
Enters referral tracking documentation into the practice management system; works the referral tracking report to identify completed and outstanding referrals to follow-up with the patient for continuity of care.
Abides by WHMG Policies and Procedures at all times; follows federal and state laws and regulations, including HIPAA Privacy and Security.
Performs additional duties as assigned within scope of the responsibility.

Benefits

Access to Employer Direct Care Clinic. Free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health's medical insurance plan.
Generous paid time off (PTO) program beginning day one, designed to support work-life balance, rest, and time with family.
Medical Insurance: Choose from two High Deductible Health Plan (HDHP) options or a PPO plan, along with Dental and Vision coverage.
HSA with employer contribution for eligible health plans; FSA for medical and dependent care expenses.
Company-paid Life Insurance and Long-Term Disability Insurance
Voluntary Accident, Critical Illness, and employee and dependent Life and AD&D Insurance
Industry-leading retirement plan – employer contributions begin day one with no waiting period for participation.
Tuition Assistance Program
Free access to an on-site gym, available 24/7
10% discount on food and beverages at the Wilson Cafeteria, Coffee Bar and Micro Mart.