Call Center Service Representative

Pedder CDR+J of Poway • Poway, CA

4d

About The Position

The Call Center Service Representative position is responsible for handling all inbound and outbound service department phone calls, as well as confirming service appointments.

Requirements

• Excellent customer service skills with the proven ability to resolve customer service issues and ability to follow through with customers.
• Self-starter, professional, demonstrates initiative, resourcefulness, and strong problem-solving skills.
• The ability to meet or exceed all department Key Performance Indicators that measure overall performance.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy and professionalism.

Responsibilities

• Answer inbound calls for all dealerships within the group and direct those calls accordingly to the proper department.
• Schedule inbound Service appointments via phone and web using internal booking software.
• Achieve the service and customer satisfaction objectives set
• Work effectively together with co-workers and managers to create maximum synergy, coordination and cooperation

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed