Patient Service Representative @ Towncare Dental of Cutler Bay
About The Position
Towncare Dental of Cutler Bay is seeking a Patient Service Representative in Cutler Bay, FL to join their clinical team. This role focuses on providing a high level of patient care and satisfaction within a team-based environment. The practice emphasizes comprehensive, personalized care in a warm and welcoming setting, prioritizing patient comfort and advanced treatments for optimal oral health. This position is ideal for individuals passionate about customer service, eager to learn, and interested in starting a career in the dental field. The representative will support staff and patients by answering phones, handling inquiries, scheduling appointments, and assisting with treatment plan financial arrangements. Flexibility in handling assigned tasks and projects is also expected. The role offers an opportunity to make a meaningful impact on patients' lives through exceptional oral care.
Requirements
- Experience answering telephone
- Must have exceptional customer service skills
Nice To Haves
- Experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Benefits
- Flexible scheduling options
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
