Patient Services Representative

Camas Health Recovery Center•Airway Heights, WA

16h•Onsite

About The Position

Camas Health Recovery Center is seeking a Patient Service Representative (PSR) who is eager to support their clinic located in Airway Heights, WA. The Patient Service Representative provides the first impression of the clinic to the public and is responsible for maintaining a welcoming and functioning front desk. Performs multiple office functions including reception (greeting and welcoming clients and members of the public), answering multi-phone line, medical record keeping, computer related tasks, and other administrative duties. The Patient Service Representative will report directly to the Front Office Supervisor. The Patient Service Representative should adhere to and value the philosophical priorities of the HARM Reduction Model, that Medication Assisted Treatment is the preferred method of addressing opioid addiction and that every patient deserves to be treated with respect, compassion and dignity.

Requirements

High school diploma or equivalent required.
At least two years of experience in reception or in a position providing customer service, preferably in a medical or mental health setting.
Obtain and maintain a Level 3 Kalispel Tribe of Indians Work Permit.
Nights, weekends, and holidays may be required.
A majority of the work shift is sitting at a desk in front of a computer.
Will spend some time on feet while filing, making photocopies or standing to greet a visitor.
Should have the ability to lift and carry up to 25 lbs. as may be responsible for moving office supplies or carrying heavy files or boxes of paper.
Computer literate, with basic knowledge of Microsoft Office Suite, and electronic medical records systems, as well as a high level of initiative in keeping current with technological change
Ability to establish and maintain effective working relationships with staff, clients, and outside contacts from a wide variety of ethnic, socioeconomic, and cultural backgrounds; good diplomatic skills, including strong conflict-resolution skills
Excellent interpersonal and communication skills
Excellent organizational and time management skills
Conducts all business activities in a professional and ethical manner
No history of alcohol or other drug misuse for 3 years prior to employment and does not display evidence of alcohol or other drugs while employed as the Patient Service Rep
Must be able to pass required background checks
Complies with and up-to-date with all other testing, screening and credentialing as required
Ability to travel as needed (minimal)
All employees shall refrain from any private business or activity, which might cause their personal interest to conflict with or affect the impartial discharge of their duties to the Camas Health Recovery Center. Each employee must demonstrate personal integrity and is charged with the responsibility to serve and represent the Camas Health Recovery Center in a professional manner. Employees must be free and appear free of any activity, agreement, business investment, or interest in situations, which may interfere with that.

Nice To Haves

Associate’s or higher degree preferred.
Opioid Treatment Program experience will be given hiring preference.

Responsibilities

Greet clients, visitors and vendors
Answer phones
Page medical providers and counselors
Facilitate patient flow
Answer inquiries from patients and the public
Conflict resolution with clients
Monitor patient behavior and activity; collaborate with Safety Officer as needed
Regular interaction with a wide variety of ethnic, socioeconomic and cultural backgrounds
Regularly use the agency electronic medical records system to schedule appointments, provide schedule reminders to patients, indicate patient attendance
Collect patient fees
Take and upload patient photos into the electronic medical record
Copy forms and documents as needed
Route incoming mail and faxes
Maintain the patient waiting areas to ensure cleanliness and adequate supply stock
Maintain regular communication and attends meetings as requested
Complies with other ad hoc requests and projects as assigned
Knowledge and compliance with HIPAA policies and procedures
Interacts with all staff in a positive and motivational fashion supporting the company’s mission and Best Practice Patient Experience
Available for coverage as needed during extended hours including nights and weekends