Patient Services Representative
26 Health,Inc•Orlando, FL
•Onsite
About The Position
The Patient Service Representative oversees the administrative duties of the Center. Responsible for moving the patients through the check-in and check-out process.
Requirements
- High School Diploma or equivalent required
- Minimum of one (1) year of experience in healthcare, patient services, pharmacy, or outreach coordination.
- Strong interpersonal and communication skills, especially via phone and written outreach.
- Proficiency in Microsoft Office (Excel, Outlook, Word) and electronic health record (EHR) systems.
Nice To Haves
- Bilingual (English/Spanish or English/Creole) a plus.
Responsibilities
- Provide a courteous, professional working environment
- Maintain effective communication with patients, coworkers, and manager
- Maintain efficient patient flow Update patient demographics interview patient for sliding fee scale services and update eligibility
- Verify insurance and set eligibility dates in system
- Call and remind patients to bring missing information to their appointment
- Collect payments and patient-responsible balances
- Post charges to patient accounts
- Scan and import demographic and clinical documentation into patient charts
- Schedule appointments as needed
- Monitor patient schedule to accommodate walk-in patients
- Direct patients to the proper department for assistance
- Answer multi-line telephone system
- Operate office equipment, ie. Fax, copier, computer and credit card machine
- Provide copies of patient medical records as requested
- Contribute to the positive image of the front office operations
- Perform other administrative and program-related duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
