Patient Service Representative

Intermountain Health•Denver, CO

1d•$19 - $26

About The Position

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. The role embodies Intermountain values and establishes collaborative relationships with patients and fellow caregivers to deliver a high level of customer and patient satisfaction. The PSR supports a superior customer experience by identifying and resolving needs related to patient intake and care, including greeting patients, checking them in and out, and verifying information supplied by patients. The position is associated with Lafayette Maternal Fetal Medicine. The listed work city is Denver, Colorado. The schedule is 40 hours per week. The hourly pay range is $19.29–$25.61, with the actual rate dependent on experience.

Requirements

At least six months of customer service experience involving interactions with customers.
Demonstrated basic computer skills, including word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to work collaboratively with patients and fellow caregivers to deliver a high level of customer and patient satisfaction.
Ability to protect patient, member, and caregiver privacy, confidentiality, and Protected Health Information (PHI).

Nice To Haves

One year of customer service experience involving in-person and telephone interactions.
Billing and collections experience.
Computer literacy in electronic medical record (EMR) systems and other relevant software.
High school diploma or GED.
Multilingual ability.

Responsibilities

Provide courteous and professional connections with patients by phone, in person, or through secure messaging, and identify and resolve patient intake and care needs.
Document phone calls accurately and completely in the electronic medical record (EMR).
Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
Register patients by confirming, entering, and updating required demographic information for patients and guarantors, and follow patient-identification procedures.
Obtain copies of insurance cards and identification, and collect signatures on required forms.
Verify information on appropriate accounts to determine coordination of insurance benefits and, when applicable, pre-certification or prior authorization.
Help patients complete forms needed for regulatory and billing requirements before clinical care; scan paperwork and educate patients about financial assistance.
Proactively request payments for current and past medical services and receive and process payments according to applicable procedures.
Stay current on role responsibilities and updates by reviewing relevant communications and dashboards, attending meetings, and reviewing emails each shift.