Patient Service Representative

ZOLL LifeVest • Toledo, OH

3d • Remote

About The Position

ZOLL Medical Corporation’s Cardiac Management Solutions division is seeking Patient Service Representatives (PSRs) as independent contractors to train patients in the use and care of the LifeVest® wearable cardioverter defibrillator. PSRs typically meet patients in the hospital before discharge, set up the equipment, and train patients and caregivers. They follow up as needed to support patient understanding and satisfaction.

This opportunity is intended for health professionals with patient-care and teaching experience who want to supplement their income. PSRs may accept or decline assignments according to their schedules; many assignments can be arranged before or after other work or on days off. Assignments may take place during the day, in the evening, or on weekends, and require travel to patients’ homes and healthcare facilities. Compensation is described as competitive fee for service.

Requirements

• At least 1 year of patient-care experience.
• Patient-care experience must be in a paid professional environment, not as a family caregiver.
• Patient-care experience must be documented on the resume.
• Complete a background check.
• Florida and Ohio candidates must complete a Level 2 screening; the fee is not paid by ZOLL.
• Disclose a personal NPI number, if applicable.
• Have a valid driver’s license and car insurance, and/or a valid state ID.
• Be willing to pay a $30 annual DME fee, deducted from a completed Work Order.
• Be willing to pay for additional vendor credentialing, such as RepTrax, if required in the geographic area.

Nice To Haves

• Preferred candidate backgrounds include RN, EMT, paramedic, EMS, firefighter, PA, LPN, MA, phlebotomy, RCIS, CVT, and EKG technician; candidates are reviewed individually.

Responsibilities

• Contact caregivers and family members to schedule services.
• Accept assignments that may include daytime, evening, and/or weekend hours.
• Travel to patients’ homes and healthcare facilities to provide services.
• Train patients and, when applicable, their caregivers in the use of the LifeVest®.
• Program the LifeVest® according to the prescribing physician’s orders.
• Measure patients and determine the correct garment size.
• Review applicable paperwork with patients and obtain their signatures.
• Transmit a signed Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment.
• Manage device and garment inventory.
• Disclose any family relationship with a potential referral source.

Benefits

• Flexible scheduling; PSRs may accept or decline assignments and arrange many around other work or days off.
• Competitive fee-for-service compensation.
• Opportunity to provide services supporting access to lifesaving medical technology.

What This Job Offers

• Education Level: No Education Listed