Patient Service Representative

VITALSKIN PHYSICIAN MANAGEMENT LLC•Decatur, IL

1d•Hybrid

About The Position

We are seeking a friendly, detail-oriented Front Desk Professional to join our growing practice in Decatur, Illinois. The ideal candidate has prior experience in an eye clinic, dental office, or veterinary setting and understands the importance of delivering exceptional patient and client service from the first point of contact. This role involves managing and coordinating patient relationships by providing courteous and professional service in all interactions. Responsibilities include appointment scheduling, patient registration, point-of-service payment collection, and handling patient inquiries and problem resolution.

Requirements

High school graduate
Well-developed written and oral communication skills.
Demonstrates understanding of customer service principles.
Working knowledge of computer applications: word processing, medical office management, and spread sheet.
2 years customer service experience
Familiarity of third-party payer systems: Medicare, Medicaid, commercial and Department of Health programs

Nice To Haves

Prior experience in an eye clinic, dental office, or veterinary setting

Responsibilities

Greet arriving patients, ensuring a welcoming and superior patient experience.
Assist patients with completing necessary forms and consents.
Adhere to patient confidentiality and records release policies.
Keep lobby and front reception area clean and organized.
Schedule, reschedule, and confirm patient appointments via phone and at check-out, following established scheduling guidelines.
Maintain the daily appointment schedule and notify nursing staff and providers of any changes.
Manage the automated reminder system and complete required follow-up actions.
Register and create records for new patients in the practice management system.
Update patient demographic and contact information as needed.
Obtain and verify insurance and other financial information prior to visits.
Complete required payor authorizations and on-demand insurance eligibility checks, correcting errors prior to the appointment.
Answer incoming calls, addressing scheduling, billing, and general inquiries; route calls or messages to appropriate staff as needed.
Utilize office equipment such as copiers and fax machines to transmit or prepare documents.
Utilize the triage system for patient-related calls in accordance with procedures.
Communicate effectively with the supervisor regarding expected calls, patient concerns, and staff availability.