Patient Service Representative (PSR)

Conifer Health Solutions•El Paso, TX

1d•Onsite

About The Position

A non-exempt medical office position responsible for front office processes in the physician practice. This role involves greeting patients, managing appointments, handling patient demographics and insurance verification, processing co-pays and charges, and distributing practice information. The position also includes explaining and enrolling patients in the patient portal.

Requirements

High school diploma/GED required
Two years of customer service experience, preferably in a medical office setting.

Nice To Haves

Completion of a medical office assistant program preferred.
Healthcare management/administration certification preferred.

Responsibilities

Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.
Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.
Greeting patients entering the physician practice.
Answering office phones, making appointments, confirming appointments and rescheduling when necessary.
Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.
Assists in checking out patients and assists them with referral processing and scheduling process.
Collects co-pays and posts charges.
Charge entry and patient balance processing.
Distributes information to patients regarding office policies, procedures, information about the practice, etc.
Explain and enroll patients in the patient portal.