Patient Service Representative (PSR)

Star Valley Health•Alpine, WY

10h•$16 - $25•Onsite

About The Position

As a Patient Service Representative, you support the Star Valley Health mission, vision and values every day. You are responsible for providing a seamless entry for patient into our clinics and hospital. You are often the first contact patients have with Star Valley and you are entrusted with the responsibility of providing a positive first impression to individuals served by Star Valley Health. You are responsible to provide timely, efficient, and customer focused service to patients, visitors, and team members.

Requirements

Work in a team-oriented environment, communicate effectively, and demonstrate sensitivity to patient, visitors, and teammates
Demonstrate sound judgment, patience and maintain a professional demeanor at all times
Work in a busy and stressful environment
Organizational skills and the ability to prioritize and optimize work efforts
Computer skills: Microsoft Word, Excel, Outlook, Electronic medical records software
Strong interpersonal verbal and written communication skills
Skillful with general office equipment
Creativity, problem analysis and decision making
Comply with HIPAA and other federal, state and local regulations as well, as maintain highest degree of confidentiality in patient, visitor and team member matters
Work varied shifts
Sit, stand, walk, push, bend, and reach throughout the day
High school diploma or GED

Nice To Haves

Previous hospital or clinic experience and knowledge of medical terminology preferred
BLS certification preferred
General filing, billing, and business office organization experience preferred

Responsibilities

Cordially greets and interacts with external and internal customers in-person, on the phone, and via electronic forms of communication
Responsible to maintain First Impressions standards.
Use AIDET in all interactions
Schedules patient appointments to effectively utilize the providers’ schedules and create patient satisfaction.
Coordinates efforts to fill no-show and cancellations in schedules to increase office productivity.
Check patients out and schedule any needed follow-up visits
Verify and collect patient insurance and demographic information prior to their visit with the providers
Ensures all necessary information for billing, follow-up, authorization, and medical records are obtained correctly.
Accountable for knowing and collecting co-pays, balances, and referring to appropriate departments for financial arrangements that have been or need to be made.
Accountable for contributing to the sound financial operation of the department through the appropriate use of time, supplies, and application of patient financial responsibility policies
Ensures the confidentiality of all records and compliance with HIPAA standards.
Responsible for answering phone calls, ensuring patients questions and concerns are responded to in a timely manner.
Ensures the routing of patient information to clinical providers in a timely and accurate manner.
Interacts with providers, provider office staff and ancillary departments in a courteous and respectable manner to arrange follow up for patients.
Completes filing, copying, and faxing duties daily.
Demonstrates efficiency and dependability with assigned job responsibilities and cross-trains, as appropriate, to assist other staff members in their job duties.
Attends department meetings and other pertinent center wide meetings as required.
Develop relationships with the providers and the medical staff in the clinics to understand their patient interaction patterns
Represent Star Valley Health in a positive manner
Capable of making decisions without continuous direction
Perform other duties as assigned or identified