Patient Service Representative
About The Position
Provide the first level of customer service to patients of the Apa Suite, from greeting and routing patients to answering phones, billing and cashier duties, managing appointment books, and ensuring patient records are complete. Monitor daily clinic operations, within guidelines. Assign and review work of and train a number of student employees engaged in routine tasks. Assign patients to dental students. Maintain student and patient appointment books. Triage emergencies, schedule follow-up exams, ensure proper processing of health-related transactions and addressing missing treatments in Axium. Arrange for substitute patients as cancellations occur. Schedule follow-up examinations. Ensure proper processing of health-related transactions; calculate payments. Update and maintain files and records. Provide suggestions that improve existing policies and procedures. Handle inquiries requiring additional investigation and/or specialized knowledge.
Requirements
- High School Diploma or equivalent
- 2+ years of office experience
- Excellent customer services skills
- Ability to prioritize in a fast-paced environment
- Ability to remain calm under pressure
- Familiarity with basic word processing, spreadsheet and database applications
- Moderate, accurate keyboarding
Nice To Haves
- Bachelor's Degree
- 2+ years experience in a healthcare setting
Responsibilities
- Provide the first level of customer service to patients
- Greet and route patients
- Answer phones
- Perform billing and cashier duties
- Manage appointment books
- Ensure patient records are complete
- Monitor daily clinic operations
- Assign and review work of student employees
- Train student employees
- Assign patients to dental students
- Maintain student and patient appointment books
- Triage emergencies
- Schedule follow-up exams
- Ensure proper processing of health-related transactions
- Address missing treatments in Axium
- Arrange for substitute patients as cancellations occur
- Schedule follow-up examinations
- Calculate payments
- Update and maintain files and records
- Provide suggestions that improve existing policies and procedures
- Handle inquiries requiring additional investigation and/or specialized knowledge
Benefits
- Pay Transparency
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
