Patient Service Representative PRN (As Needed)
About The Position
Patient Service Representative PRN (As Needed). Looking to elevate your career? Join us! This role is part of a patient-focused team in a cohesive and friendly environment, offering a supportive and encouraging atmosphere. The Patient Service Representative will provide services and support for various areas, promoting the Solis Way. Responsibilities include greeting patients professionally, accurately registering them by inputting and verifying demographic and insurance information into the RIS, explaining forms, processing paperwork, collecting patient payments, preparing paperwork for future appointments, ensuring diagnostic tests have required orders, scheduling and rescheduling patients, generating daily invoice journals, and participating in front office training.
Requirements
- High School diploma
- Ability to read, write, and comprehend simple instructions and short correspondence
- Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions
- Ability to perform basic mathematic calculations
- Ability to sit and/or stand for long periods of time
- Experience using Microsoft Office Suite
Nice To Haves
- Two years of healthcare registration or customer service experience
- Basic knowledge of cash handling
- Basic knowledge of medical terminology
- knowledge of RIS software
Responsibilities
- Understands, promotes and demonstrates the Solis Way
- Greet patients in a professional and friendly manner
- Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information
- Explain forms to patients and assist with form completion, via paper or tablet, as necessary
- Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality
- Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary
- Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary
- Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests
- Schedule and reschedule patients as necessary
- Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report
- Participate in front office training to stay abreast of front office policy and procedures
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
