Patient Service Representative (3857)

WACO FAMILY MEDICINE • Waco, TX

83d • Onsite

About The Position

The Patient Service Representative is responsible for patient registration, collecting current and overdue service charges, printing receipts, and securing a daily cash box. This role also involves reconciling daily charges and receipts, answering phones, taking and forwarding messages, and scheduling appointments. The position requires the ability to multitask and work in a fast-paced environment, verify patient insurance information, use a multi-line phone system, and travel to other clinics to cover shifts as needed. The representative will also operate office equipment such as fax machines, printers, and scanners, and must agree to follow Waco Family Medicine policies and procedures.

Requirements

• High School Diploma or equivalent
• At least one year's customer service experience required
• Valid Driver's license
• Visual and auditory accuracy
• Ability to multitask and work in a fast paced environment
• Ability to use multi line phone system
• Ability to operate office equipment (fax, printer, scanner)
• Understand/carry out simple/detailed, oral/written instructions with retention
• Read and interpret detailed specifications
• Excellent written and verbal communication and customer service skills
• Experience using Microsoft Office (Excel, Word, PowerPoint)
• Detail oriented and Patient focused

Nice To Haves

• Associate degree preferred
• Healthcare experience preferred
• Utilize (AIDET) communication model
• Bilingual in English/Spanish preferred

Responsibilities

• Patient registration
• Collect current and overdue service charges
• Print receipts
• Secure a daily cash box
• Reconcile daily charges and receipts
• Answer phones, taking and forwarding messages
• Schedule appointments
• Verify patient insurance information
• Operate office equipment (fax, printer, scanner)
• Travel to other clinics to cover shifts as required
• Follow Waco Family Medicine policies and procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED