Per diem PSR Rehab Services
About The Position
St. Mary's Regional Medical Center in Lewiston, Maine, is seeking a friendly, organized, customer-focused Patient Service Representative for its Physical Therapy team. The role is the first point of contact for patients and helps create a positive patient experience by coordinating appointments, managing schedules, collecting registration and insurance information, and supporting daily department operations. The ideal candidate enjoys working with people, communicates effectively, and can thrive in a fast-paced healthcare environment. The position is per diem. The stated compensation range is $16.89–$23.25; the displayed rate reflects the beginning of the pay scale, and an offer will be determined based on how the candidate’s skills and experience relate to the role. St. Mary's describes its work as compassionate, high-quality care for the community and emphasizes collaboration, teamwork, and a welcoming experience for every patient. Covenant Health’s mission is to provide healing and care for the whole person in service to its communities. Its core values are compassion, integrity, collaboration, and excellence.
Requirements
- High school diploma or GED.
- Strong interpersonal, verbal, and written communication skills.
- Comfort using computers and telephone systems.
- Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
- Strong attention to detail and commitment to excellent patient service.
Nice To Haves
- Associate degree preferred.
- Previous customer service or healthcare experience preferred.
Responsibilities
- Welcome patients and provide friendly, professional customer service.
- Serve as a primary point of contact between patients and the healthcare team.
- Register patients and collect accurate demographic and insurance information.
- Schedule and manage patient appointments to support efficient department operations and patient flow.
- Communicate appointment information, processes, and expected timelines to patients.
- Coordinate with clinical staff to ensure patients are appropriately checked in and ready for appointments.
- Collect copayments, coinsurance, and outstanding balances at the time of service.
- Provide appointment reminders and assist patients with scheduling needs.
- Maintain patient confidentiality and uphold the mission and values of Covenant Health.
- Perform other duties as assigned.
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What This Job Offers
Education Level
High school or GED
