Patient Service Representative - Behavioral Health Clinic (Oak Lawn)

American Addiction Centers•Oak Lawn, IL

2d•$20 - $30•Onsite

About The Position

Patient Services Representatives provide efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. They greet and accurately register patients in the EMR system, verifying essential billing and demographic information. They coordinate the scheduling of patient appointments (phone and in-person requests) accurately and efficiently. They answer multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately. They distribute communications accurately, based on practice protocol, including pagers, faxes, and emails. They resolve a variety of patient questions, including HMO referrals, billing, and queries about services and test results, referring complex issues to the practice manager or a clinical staff member as appropriate. They schedule future appointments and requisitions, laboratory tests, radiology procedures, and other special diagnostic tests as needed. They may coordinate with appropriate sections of hospital admission and/or outpatient admissions and surgery. They notify the patient care area when a patient has arrived and is ready to be seen. They attend to waiting patients in reception and ensure that they are seen in a timely manner or are promptly notified of unexpected delays. They accurately identify the type of insurance from a card, understand different types of payers, and verify eligibility if necessary. They also perform other related duties as required. This role includes Billing Services, ensuring entry at the time of service of billing information on the patient and payer and accurate follow-up on missing information. They review encounter forms for accuracy and completeness, checking with the physician for missing information. They enter patient charges into the EMR system according to established policies and procedures. They batch encounter forms and balance charges. Additionally, they are responsible for Medical Record Services, upholding standards for accurate and timely medical records. They release information from records only according to corporate policies and procedures. They ensure the availability of properly prepared patient medical records, daily schedules, and related forms. They maintain medical records, including loose filing and re-filing of charts daily. They pull and prepare charts for appointments. They maintain confidentiality around all patient information, both in front of each patient being treated and around other patients in the area.

Requirements

High school diploma or equivalent.
One to two years related customer service experience.
Experience handling difficult caller/customers/patients.
CRT/PC experience in a customer service setting.
Strong communication skills.
Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information.

Nice To Haves

Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred.

Responsibilities

Greet and accurately register patients in EMR system verifying essential billing and demographic information.
Coordinate scheduling of patient appointments (phone and in-person requests) accurately and efficiently.
Answer multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.
Distribute communications accurately, based on practice protocol. Includes pagers, faxes, emails.
Resolve a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate.
Schedule future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed.
Coordinate with appropriate sections of hospital admission and/or outpatient admissions and surgery.
Notify patient care area when patient has arrived and is ready to be seen.
Attend to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays.
Accurately identify type of insurance from card, understands different types of payers, and verifies eligibility if necessary.
Ensure entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
Review encounter forms for accuracy and completeness, checks with physician for missing information.
Enter patient charges into the EMR system according to established policies and procedures.
Batch encounter forms and balance charges.
Uphold standards of the practice and of the medical group for accurate and timely medical records.
Release information from records, only according to corporate policies and procedures.
Ensure the availability of properly prepared patient medical records, daily schedules and related forms.
Maintain medical record including loose filing and re-filing of charts daily.
Pull and prepare charts for appointments.
Maintain confidentiality around all patient information, both in front of each patient being treated and around other patients in the area.
Perform other related duties as required.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program