Patient Service Representative (PSR) - Occupational Medicine

American Addiction Centers • Marinette, WI

1d • $20 - $30 • Onsite

About The Position

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day. As a key member of the ambulatory care team, you will:
Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.
With our occupational health services, we can help you stay healthy, safe and productive at work. Our offerings range from high-quality preventive care to treatment for work-related illness and injuries. Government agencies such as the Department of Transportation (DOT), the Occupational Safety and Health Administration (OSHA) and the Federal Aviation Association (FAA) have all developed regulations outlining the necessity for periodic physical exams. The Americans with Disabilities Act (ADA) further defines how employers must document and assess employee applicants based on the essential functions of a job. As experts in these regulations and medical requirements, our occupational health team can provide the a variety of physical exam services tailored to meet your company specific needs.
Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Requirements

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

Responsibilities

• Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Upholds standards of the practice and of the medical group for accurate and timely medical records.

Benefits

• Paid Time Off programs
• medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED