Patient Service Representative

Franklin County Medical Center•Preston, ID

52m•Onsite

About The Position

Here at Franklin County Medical Center, we have a vision: be the premier healthcare provider and facility of choice for the community. A non-profit critical access hospital, we house 20 beds in our acute care facility and 35 beds in our nursing facility. FCMC was recognized as one of the “Top 100 Critical Access Hospitals” in the nation for four consecutive years from 2017-2020. Always committed to improvement, we are working to be in the top 20 critical access hospitals and are also currently constructing a new 24,000 square foot medical office to bring better access, accommodations, and services to the community. As the largest employer in Franklin County, we understand that our team members, including our Patient Service Representative, are vital to upholding our high standards. We show our appreciation through competitive wages, flexible scheduling, encouraging a healthy work/life balance, and providing opportunity for education and growth through tuition assistance and promotions.

Requirements

Interpersonal skills, including customer service experience and the ability to work cooperatively with patients, physicians, staff, and external parties
Proficient typing and keyboarding skills
Strong organizational skills and experience with office equipment, including computers and phones
Knowledge of CPT and ICD-10 coding procedures
Able to act calmly and effectively in busy or stressful situations
Able to multitask efficiently
Regular and predictable attendance is required
Adequate hearing to perform job duties in person and over the telephone; able to use stethoscope and respond to verbal questions.
Must be able to speak in order to communicate clearly to patients in person and over the telephone.
Visual acuity adequate to perform job duties, including visual examination of patients and reading information from printed sources and computer screens.
Requires frequent lifting and carrying items weighing up to 30 pounds unassisted, including assisting patients when required.
Adequate physical ability including sufficient manual dexterity to perform the requisite health care services.
Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting, some heavy lifting, pushing, and pulling exerted regularly throughout a regular work shift.
Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
Must comply with HIPAA to protect information that is sensitive, proprietary, or confidential
Must submit to COVID-19 testing as required by CMS and other regulatory agencies according to FCMC policy
Have full COVID-19 vaccination (some exemptions allowed)

Responsibilities

Greeting and admitting patients in a friendly manner and keeping them informed of their appointment status
Scheduling appointment times for patients
Maintaining forms to be given to, filled out for, or received from patients
Receiving payments and co-payments and record patient charges for the billing department
Delivering messages to the physician or physician staff
Assisting with routine procedures encountered in the physicians’ office
Obtaining prior authorization for tests and surgical procedures