Patient Service Representative

Metro Vein Centers•Skokie, IL

About The Position

Metro Vein Centers is seeking a patient-focused Patient Service Representative to support front desk operations in a fast-paced outpatient specialty clinic. The role is central to the patient experience and clinic flow, handling patient check-in and check-out, scheduling, insurance verification, payment collection, documentation, and front-office coordination. The representative communicates professionally with patients and providers, manages competing tasks across phones and in-person interactions, and helps maintain a welcoming and organized clinic environment. The organization specializes in vein treatments and describes its care environment as modern and patient-first.

Requirements

High school diploma or equivalent required.
At least 2 years of customer service experience required.
Strong customer service and communication skills in a patient-facing environment.
Ability to multitask across phones, scheduling, patient check-in, and administrative responsibilities.
Comfort working in a fast-paced outpatient medical office or clinic setting.
Strong attention to detail and accuracy when handling patient information and scheduling.
Professional demeanor and ability to de-escalate patient concerns calmly and effectively.
Comfort using EMR systems, scheduling platforms, and healthcare technology.
Team-oriented, proactive, and dependable work style.

Nice To Haves

Prior experience in a medical front desk, healthcare scheduling, patient access, dental office, urgent care, specialty clinic, or outpatient healthcare setting.
Experience with insurance verification, EMR scheduling, payment collection, or patient registration.
Bilingual English and Spanish skills; priority will be given to bilingual candidates.

Responsibilities

Greet and check in patients professionally in person and over the phone.
Answer phones and schedule, reschedule, and confirm patient appointments using the EMR system.
Verify insurance eligibility, benefits, and patient demographic information.
Collect copays, coinsurance, balances, and required patient documentation.
Answer patient questions related to scheduling, billing, referrals, and treatments.
Maintain accurate patient records and scan required documentation into the EMR.
Support clinic flow and communication among providers, patients, and clinical teams.
De-escalate scheduling or patient concerns with professionalism and empathy.
Maintain a clean, organized, and welcoming front desk environment.