Patient Service Representative - Outpatient Rehab (Per Diem)

Hartford Healthcare•Milford, CT

12d•Onsite

About The Position

We are seeking a Patient Service Representative for our Outpatient Rehab Clinic in Milford, CT. Our Outpatient Rehab Clinic in Milford, CT is connected to our Hartford Healthcare Urology and Ambulatory Surgical Center. This site focuses primarily on orthopedics and pelvic health. It is part of a multidisciplinary team of medical, rehabilitation, and wellness professionals dedicated to improving the health of all patients. The Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience. Responsible for Patient Scheduling, Pre-Registration, Registration, Insurance Verification, Insurance Authorization, and ensures patients have been cleared for Rehab Outpatient office visits. The Patient Service Representative performs a variety of secretarial, billing and clerical duties to include: utilizing the electronic medical record (EMR) to schedule follow up and specialty appointments and process patient charges, coordinating referrals, preparing the proper paperwork and collecting pertinent patient information, answering phones, performing other related duties as assigned. Provides administrative support to the office staff. Requires understanding of Rehab procedures, and patient history requirements for Rehab procedures.

Requirements

High school diploma or equivalent required
1-2 years in medical or healthcare office
knowledge of healthcare terminology, insurance authorization, and benefits.
Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits.

Nice To Haves

Associates' or Bachelor’s degree in a clinical or business field preferred.
Bilingual (highly preferred).

Responsibilities

Greets and registers arriving patients, completes registration forms and verifies insurance.
Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter.
Provides information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics.
Collects co-payments and office charges as needed and explains office payment billing policies to patients.
Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, medical reports, etc.).
Schedules follow-up appointments and completes the necessary requisition forms and pre-cert exams.
Defines and resolves patient/clinician issues/problems, bringing concerns to team lead or manager as necessary.
Reconciles billing and co-pays; refers payment and insurance problems to Billing Department.
Keeps and maintains inventory of office or clinical supplies; maintains an orderly reception.
Provides back-up support to other front desk staff and performs other related duties in support of efficient operations of the site.
Collaborates with colleagues throughout the system to improve processes, workflow, outcomes, and patient experience.