Patient Service Representative - Outpatient Rehab Rivers Edge - Per Diem

SolutionHealth • Manchester, NH

5d • Onsite

About The Position

Outpatient Rehab at Rivers Edge is seeking a Per Diem Patient Service Representative for their location at 185 Queen City Ave, Manchester NH. The role supports the front desk operations of the outpatient rehabilitation department, which includes 8 clinics across the greater Manchester area offering various physical, occupational, and speech services. The department emphasizes clinical growth, evidence-based therapy, and process improvement, aiming for positive patient outcomes.

Requirements

• High School Diploma or equivalent required.
• Ability to obtain BLS Certification within first 90 days and maintain while in position.

Nice To Haves

• Previous experience in a health care setting preferred.

Responsibilities

• Acts as a representative in all areas of clerical support.
• Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering demographics and processing referrals.
• Retrieves and updates medical records.
• Collects fees.
• Performs general clerical duties as assigned.
• Receives incoming telephone calls, directs inquiries as appropriate and takes messages.
• Receives and processes referrals from physician’s offices and manages referral tracking process.
• Performs required insurance verification activity when appropriate.
• Obtains insurance information through department processes in order to ensure that proper authorization requirements will be fulfilled.
• Schedules appointments for therapy evaluations and visits based on established guidelines.
• Completes the registration process, explains applicable policies to patient and assists patients with paperwork.
• Collects payments and charges from the patient at time of service.
• Maintains therapists’ schedules, optimizing effective scheduling of appointments.

Benefits

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Continuing Education Reimbursement Programs
• 403(b) Retirement Savings Plan
• Multiple onsite gym locations with FREE access for employees (plus yoga, personal training and more)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED