Patient Service Representative - Telehealth

Patient First • Glen Allen, VA

7d • Onsite

About The Position

Since opening our first medical center in 1981, Patient First's vision remains the same: making access to quality medical care as convenient and cost-effective as possible. To achieve this objective, we have adopted and continue to embrace many innovative operating systems and practices. All 78 Patient First centers in the mid-Atlantic region are open every day of the year- including weekends and holidays. Patient First provides both primary and urgent care services as well as a broad range of Occupational Health services. X-rays, lab tests, and prescription drugs are available on-site to save time and reduce the need for extra trips.

Requirements

• Must be 18 years of age or older
• Basic typing skills
• High school graduate or equivalent
• Ability to hear pages, bells, and the phone system
• Ability to sit, stand, and walk for up to 7 hours at a time
• Ability to lift up to 25 pounds
• Excellent visual, verbal, written, and typed communication skills
• Ability to prioritize and deal with numerous tasks simultaneously
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Nice To Haves

• Minimum one year of clerical experience preferred
• Medical candidates with at least 1-2 years of experience in a physician's office or hospital setting are preferred.

Responsibilities

• Helping patients who require assistance while using the kiosk.
• Taking patients in need of emergency assistance directly to the treatment area to be registered and evaluated by a Physician or Extender.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
• Verifying all patient demographic, health, pharmacy, and insurance information.
• Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.
• Thoroughly answering questions the patient may have concerning his or her bill and insurance coverage.
• Referring billing questions to the appropriate parties as needed.
• Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
• Discharging the patient and completing his or her visit by processing incurred charges.
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
• Obtaining change for the front office, supplies, or other materials as directed by the Patient Service Coordinator (PSC), Direct of Medical Support (DMS), or Charge Nurse.
• Printing itemized statements as requested.
• Receiving, sending, and distributing correspondence as directed.
• Filing and scanning medical documents and office forms as directed.
• Completing assigned checklists and Policy Manager tasks within the assigned shift.
• Answering all incoming calls and distributing messages to proper personnel.
• Assisting with other assignments delegated by the PSC.
• Demonstrating an efficient understanding of the electronic medical record system.
• Receiving, moving, and stocking ordered supplies.
• Cleaning work area and other maintenance assignments as directed.
• Verifying daily reports are run at the end of the day.
• Attending staff meetings as scheduled by the PSC or DMS.
• Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
• Operating, using, and maintaining medical and office equipment as trained.
• Participating in maintenance assignments when necessary and as directed.
• Fostering teamwork and ensuring a positive and professional atmosphere.
• Providing positive, warm, and friendly service in all interactions.
• Adhering to all established policies and procedures.
• Completing other duties as directed.

Benefits

• Patient First offers excellent benefits packages, flexible hours, and competitive compensations for Nurses, Lab and Radiologic Technologists, Medical Assistants, and Front Office staff.
• To learn more about our non physician benefits package please click here.
• To learn more about our physician benefits please click here.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED