Patient Service Representative - PSR

Hemophilia Outreach•Wausau, WI

1d•Onsite

About The Position

The Patient Service Representative (PSR) provides a welcoming environment for our patients and visitors while assisting our world-class comprehensive care team. Needs to be able to work independently. Also, must be organized, self-motivated and resourceful. Must be able to relate to patients in a pleasant and professional manner in person and on the telephone. Needs to work cooperatively with others as part of a multi-disciplinary team. Must have a good knowledge of standard office procedures. Computer skills necessary. Must abide by HIPAA regulations with patient confidentiality.

Requirements

High school diploma or equivalent.
Minimum of 3 years experience in a clinic setting, preferably front desk/reception area.
At least 1 year of EPIC with EPIC scheduling experience required.
Computer skills necessary.
Must abide by HIPAA regulations with patient confidentiality.

Nice To Haves

EPIC reporting experience preferred.
Must be organized, self-motivated and resourceful.
Must be able to relate to patients in a pleasant and professional manner in person and on the telephone.
Needs to work cooperatively with others as part of a multi-disciplinary team.
Must have a good knowledge of standard office procedures.

Responsibilities

Front desk responsibilities to include: welcoming all incoming patients and visitors, answering all incoming phone calls and relaying messages promptly, perform opening and closing procedures, checking patients in and out for visits.
Coordinate all patient visits and monitor in-basket within EPIC.
General office responsibilities including data entry, monitor faxes, incoming/outgoing mail, and ordering supplies.
Coordinate individual care needs such as translators and patient transportation.
Deliver labs to the hospital as needed.
Willingness to participate and help with clinic events and programs.
Other duties as assigned.