Patient Service Representative - Patient Access

Fitzgibbon Hospital•Marshall, MO

7d•Onsite

About The Position

As a non-profit community hospital, Fitzgibbon Hospital is vital to the health and well-being of the communities it serves in the Marshall, MO and surrounding area. We are looking for a self-driven compassionate Patient Service Representative to join our Hospital team. The Patient Registration Team at Fitzgibbon Hospital is a very important area within the Revenue Cycle of the organization. Patient Service Representatives are the first faces that all patients and visitors see when they enter the organization and are typically the last faces that are seen before they leave. The Patient Service Representative initiates the electronic encounters for all patients. Accuracy is highly important as all Patient Service Representatives have a direct impact on reimbursement. Federal, State, and Private insurances are constantly changing requirements so the team is always learning and adapting to ensure we are positively influencing reimbursement.

Requirements

High School Diploma
1 year customer service experience
insurance experience

Nice To Haves

Excellent customer service
Dependable: reliable transportation and positive contact number
Good work history
Adaptable/flexible: enjoys doing work that requires frequent shifts in direction
Detail-oriented: establishing an environment that is responsive to patients, guests and employees’ needs
Achievement oriented: enjoys taking on challenges
Independent: enjoys working with little direction

Responsibilities

Greets and registers patients presenting to the hospital, Emergency Department, and clinics
Announces codes over the Emergency Alert System for the organization
Collects copays and balances on current and previous encounters
Answers all switchboard calls for the organization