Patient Service Representative - OBGYN

Summit Health•Newington, CT

2d•Onsite

About The Position

We are hiring at Starling Physicians! This role involves greeting visitors, patients, and families in a friendly professional manner and directing them appropriately. The Patient Service Representative will maintain an efficient patient flow through the registration process and provide excellent customer service to patients/families. They will promptly answer the telephone, direct calls, take accurate messages, and deliver them to the appropriate individual. This role also involves informing patients of delays in physician schedules and assisting with patient comfort during these times. The representative will post self-pay charges, collect payments, provide receipts, and accurately reconcile daily payments and billing slips. They will also open and close batches, reconcile collections, prepare deposits, and document corrections. Scanning insurance cards, processing insurance verifications, and updating patient accounts with demographics, insurance, HIPAA forms, and financial waivers are key responsibilities. Additionally, the role includes accurately scheduling appointments, using waitlists when applicable, confirming future appointments, and reviewing eligibility and phone reports. Scheduling and entering orders for diagnostic tests and procedures, working cooperatively with Patient Care Resources and clinical staff for timely pre-authorizations, and completing referrals according to departmental guidelines are also part of the job. Finally, the representative will effectively communicate problems, concerns, or issues to the Office Supervisor/Manager promptly. General duties include performing various clerical duties such as faxing, photocopying, scanning, filing, and mailings. Demonstrating flexibility with work schedules, covering for other staff, and following downtime procedures are also expected. Other job duties as required.

Requirements

High School Graduate or GED required.
Ability to communicate in English, both orally and in writing.
Must have excellent customer service skills.
Must have the ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use required.
Ability to commute to satellite offices as needed.

Nice To Haves

Associate Degree preferred.
Heartsaver within 30 days of hire.
Previous PSR experience preferred.
Knowledge of medical office and terminology preferred.
Previous experience with Standard Office Technology in a Window based environment preferred.
Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
Informs patients of delay in physician schedules, assists with patient comfort while delayed.
Posts all self-pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.
Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.
Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
Completes referrals according to departmental guidelines and properly enters into the appropriate system.
Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.
Demonstrates the ability to adequately follow downtime procedures.
Other job duties as required.