Patient Service Representative (PSR) III

SPCP/Southeast Medical Group•Stockbridge, GA

3d•Onsite

About The Position

We are seeking a dedicated and compassionate Patient Service Representative to join our healthcare team. The ideal candidate will serve as the primary point of contact for patients, ensuring a positive experience by providing exceptional customer service. This role involves scheduling appointments, managing patient records, answering inquiries, and facilitating effective communication between patients and healthcare providers.

Requirements

High school graduate or GED required.
One year of related work experience including data entry.
Working knowledge of medical office procedures and medical terminology.
Ability to accurately sort and file materials by alphabetic or numeric systems
Effective communication and customer service skills required (AIDET).
Successful initial competency assessment, following rotational training.
Excellent interpersonal skills
Ability to always communicate clearly and effectively with patients and other external parties in a courteous and friendly manner
Must be detail-oriented and highly organized
Firm grasp on administrative processes, and organizational policies
Knowledge of patient care and examination procedures
Must be able to maintain confidentiality at all times
Microsoft Office Suite
ICD-10 and CPT experience preferred
Proficient in patient check in, check out and referral process.

Nice To Haves

Ability to travel to multiple locations to support business needs as required

Responsibilities

Greets patients as they arrive and manages 20-minute wait time.
Assists patient with intake processes including copying required documents.
Collects co-payments, co-insurance and deductibles and issues receipts.
Manages cashier box and daily deposits according to company policies.
Processes walk-in patients and visitors.
Answers phones and schedules appointments (special focus on physician requested return visits).
Schedules referrals as indicated.
Assists with patient outreach as applicable (e.g., next-day reminders, AWV support).
Manages medical records (maintains, files/scans, prepares for schedule).
Ensures all correspondence is scanned and/or filed in timely manner.
Perform all responsibilities for PSR-I
Assist in training and evaluation of new hires
Assisting other PSRs and providers in need
Assisting PSR-Team Lead as directed
Solves issues of moderate complexity
Assists in training of new PSR’s
Performs all responsibilities for PSR-II
Informs patients about delays and wait times
Maintain confidentiality pf Patient PHI and other related information according to Practice practices and HIPPA
Reviews end of day reporting and confirms that all Medicare patients are scheduled for MCAWE.
Answers any questions patients may have.
Assist with achievement of new patient goals by discussing positive qualities of the practice during check out.
Understands practice goals and new patient process
Assist in re-evaluation and retraining process for PSRs on PIP or other competency improvement plans
Make sure early and late PSRs schedules are set
Assist practice manager on clinical tasks as directed
Assist with patient complaints as needed
Guide patients and clinical staff to the proper authority for any issues
Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services
Performs all other related duties as assigned