Patient Service Representative III

Ann & Robert H. Lurie Children's Hospital of Chicago•New Lenox, IL

3d•Onsite

About The Position

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Requirements

High school diploma
A minimum of 3 years of experience in day-to-day function of physician office practice, including knowledge of insurance coverages, and problem solving skills.
Must possess excellent communication, leadership and organization skills.
Ability to routinely make daily operation decisions, ability to translate concepts into actions and demonstrate sound judgment and reasoning skills.
Demonstrates customer sensitivity, initiative, and good judgment and sets high goals and standards of performance for self and the organization.
Experience with Epic or other medical management software.
Must be willing to drive to satellite locations on a regular basis as applicable.

Nice To Haves

some college preferred
4 years preferred

Responsibilities

Performs all tasks of the Patient Service Representative II role including pre-registration as well as full registration.
Ability to work all ambulatory areas within their scope.
Documents new employee orientation.
Assists with other personnel and administrative duties and responsibilities as assigned by the Manager, Ambulatory Support.
Performs all functions at the point of service areas.
Assists the manager in recruiting staff and filling vacancies.
Assist manager with quality and productivity monitoring.
Trainer for process (non Epic) changes.
Serves as a resource person and role model for Point of Service staff during clinic hours.
Handles escalated or complicated issues; recognizes and reports variance of workflow and daily operations.
Order supplies for areas within their scope.
Monitors exchange of information between the point of service areas, physician offices, central registration, and other teams.
Identifies and addresses the continuing education/training needs of staff.
Ensures that staff appropriately reviews registration information, modification of demographic information, etc. in Cadence system.
Acts as the primary resource for problem solving in the clinics on a day-to-day basis.
Identifies goals and objectives for performance improvements needed in order to provide the best patient care, optimum customer service and improve physician satisfaction.
Provides input on performance evaluations.
Other job functions as assigned.

Benefits

Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program