Patient Service Representative II

Ann & Robert H. Lurie Children's Hospital of Chicago•Chicago, IL

1d•Onsite

About The Position

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Requirements

High school graduate; some college preferred.
Minimum two years’ experience in clinics or physician office environment.
Knowledge of insurance coverages as well as managed care requirements.
Excellent communication/listening skills.
Ability to make quick, accurate decisions on a daily basis.
Ability to handle stressful situations.
Computer skills with experience utilizing Microsoft applications i.e. Outlook.
Substantial interpersonal skills sufficient to work effectively with pediatric patients, families, physicians, nursing and other allied health and medical center personnel.
Skillset that exhibits the ability to handle multiple decisions making.

Responsibilities

Performs all tasks of the Patient Service Representative I role including pre-registration as well as full registration.
Serves as a resource person and role model for Patient Service Representatives staff during clinic hours.
Handles escalated or complicated issues with workflows.
Mentors staff to assure consistency of department operations.
Epic Super User
Epic tester
Develops Standard Operating Procedures.
Cross trained in all aspects of operational functions.
Participates in quality improvement activities.
Reconciles Epic cash drawer as well as makes deposits for collections when appropriate.
Order supplies for the areas within their scope.
Maintains Physicians Sessions log to record time-in/time-out to document hours for billing purposes where applicable.
Prepares monthly leases by services to record sessions completed and additional/overtime hours for accounting as appropriate.
Monitors Front End Collections as well as enters weekly collections on the Collection Dashboard for HB/PB Optimization as appropriate.
Works with Manager & Patient Service Representative III on staffing to address any daily staffing variances.
Monitors distribution of information to practice plans and other departments as appropriate.
Other job functions as assigned.

Benefits

Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program