Patient Service Representative II

University Hospitals • Orange, OH

2d • Hybrid

About The Position

This position is responsible for accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. Representatives must utilize quality customer service techniques to ensure patient needs are met. The role requires maintaining professional interpersonal skills with patients, physicians, and co-workers, and supporting department operations. The individual will demonstrate leadership abilities by resolving issues, monitoring schedules, assisting staff and patients, and ensuring effective and efficient departmental workflow. Additional responsibilities include performing other duties as assigned, complying with all policies and standards, and abiding by all requirements to safely and securely maintain Protected Health Information (PHI).

Requirements

• High School Equivalent / GED
• Customer service experience, preferably in the medical field.
• Typing skills – 30 wpm.
• Excellent verbal/communication skills.
• Detail oriented.
• Basic computer knowledge.
• Demonstrates effective leadership, organizational, written, and oral communication skills.

Nice To Haves

• 1+ years experience as PSR-1.
• ICD9 coding and medical terminology proficiency.
• Certified Healthcare Access Associate (CHAA).

Responsibilities

• Accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
• Use quality customer service techniques to ensure patient needs are met.
• Maintain professional interpersonal skills with patients, physicians and co-workers.
• Support department operations.
• Demonstrate leadership abilities: resolves issues, monitors schedules, assists staff/patients, and ensures effective/efficient departmental workflow.
• Performs other duties as assigned.
• Complies with all policies and standards.
• Abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees