Patient Service Representative II - Los Angeles, CA

Military Spouse Corporate Career Network•Los Angeles, CA

6d•Onsite

About The Position

Cedars-Sinai has a reputation for excellence, having received the National Research Corporation’s Consumer Choice Award 19 times and the Advisory Board Company’s Workplace of the Year award 3 years in a row. They offer an outstanding benefit package and competitive compensation. The Patient Service Representative II (PSR II) provides clerical and administrative support, handles high-volume patient coordination, and complex scheduling in the licensed clinics at Cedars-Sinai Medical Center. The PSR II is cross-trained to cover multiple providers and serves as a resource.

Requirements

High volume patient coordination
Complex scheduling
Cross-trained to cover multiple providers
Knowledge and understanding of scheduling protocols, guidelines, and standard operating procedures
Ability to analyze and understand complex healthcare insurance benefits
Proficiency in CS-Link system for maintaining patient demographic and insurance information
Adherence to CSMC and HIPAA confidentiality guidelines
Experience with lean methodology
Experience with automated call distribution system (ACD) is a plus

Nice To Haves

Experience with echo, EKG, Zio, labs scheduling
Experience coordinating procedures/testing with other departments and ancillary services
Experience managing provider master schedules
Experience coordinating patient referrals and authorizations
Experience leading discussions or presentations in staff meetings
Experience performing courier services within a medical center

Responsibilities

Independently manages patient check-in and check-out procedures, including payment collection and reconciliation.
Maintains patient demographic and insurance information in the CS-Link system, ensuring high accuracy and data integrity.
Schedules and coordinates patient appointments effectively to ensure smooth patient flow.
Maintains knowledge & understanding of scheduling protocols, guidelines & standard operating procedures.
May perform special scheduling requests from leadership or multi-coordination scheduling (e.g., echo, EKG, Zio, labs) following provider visit sequencing, such as panel visits.
Coordinates procedure/testing with other departments and ancillary services, monitors daily patient schedule and identifies “no show” for rescheduling.
Analyzes and understands complex healthcare insurance benefits to assess patients’ out-of-pocket expenses and authorization requirements.
Manages providers master schedules, handling all changes and patient/provider correspondence.
Coordinates patient referrals and authorizations, ensuring that all patient interactions align with healthcare regulatory standards and Cedars-Sinai Medical Center's best practices.
Participates actively in departmental huddles and staff meetings, occasionally leading discussions or presentations.
Manages department-specific data and workflows using lean methodology.
Promotes and adheres to all infection prevention standards and department policies and procedures.
Retrieves and obtains records as needed per clinical protocol.
Responsible for following CSMC and HIPAA confidentiality guidelines while performing all duties.
Manages patient flow in clinic, participates and guide patient for work-up in other departments as necessary.
Performs courier services within the medical center vicinity such as picking up/dropping off supplies, etc.
Utilizes a consistent telephone greeting, answers telephones, takes complete and accurate messages, triages and relays to appropriate party to support the operational aspects of patient care.
May utilize automated call distribution system (ACD).