Patient Service Representative II, Patient Navigation

Sutter Health•San Francisco, CA

6d•$32 - $45

About The Position

Serves as the first point of contact for patients entering an outpatient medical facility. Greets and checks in patients, verifies information, schedules appointments, and updates the electronic health record (EHR). Facilitates intake procedures, including completion of healthcare and insurance forms and collection of payments for services. Builds patient and provider confidence through competent performance and effective communication. Follows organizational and applicable local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety and support optimal patient care. May perform specific additional tasks and/or orient other staff to the department.

Requirements

High school diploma or equivalent education/experience; equivalent experience may be accepted in lieu of the required degree or diploma.
One year of recent relevant experience.
Basic knowledge of insurance policies and procedures and patient billing.
Ability to interpret written, oral, diagrammed, or scheduled data and instructions.
Written and verbal communication skills for communicating with team members, supervisors, patients, and other hospital personnel.
Well-developed time management and organizational skills, including prioritizing assignments and meeting deadlines within standardized policies and procedures.
General knowledge of Microsoft Office Suite applications, including Word, Excel, and Outlook.
Ability to work independently and as part of a team, including handling multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.

Responsibilities

Greet and check in patients.
Verify patient information, schedule appointments, and update the EHR.
Facilitate intake, including completion of healthcare and insurance forms and collection of service payments.
Communicate effectively with patients, their families or support groups, healthcare providers, and staff.
Follow applicable regulations, codes, policies, and procedures to protect patient privacy and safety.
May perform specific additional tasks and/or orient other staff to the department.
Prioritize assignments, meet deadlines, and resolve standard problems using established options.
Protect the privacy of each patient’s Protected Health Information (PHI).
Build collaborative relationships with peers and staff to achieve departmental and corporate objectives.