Patient Service Representative I

Tidewater Physicians Multispecialty Group P C • West Point, VA

25d

About The Position

The Patient Service Representative I performs front office administrative duties in support of physicians and other members of the practice. The role works in a multidisciplinary environment and requires strong customer service, communication, organization, and attention to detail. Compensation starts at $15.00 per hour; the final hourly rate is determined by the candidate’s relevant experience and qualifications.

Requirements

• High school diploma or equivalent required.
• Knowledge of computer systems and applications.
• Knowledge of office equipment.
• Knowledge of medical terminology and office procedures.
• Knowledge of grammar, spelling, and punctuation to type from draft copy and review and edit reports and correspondence.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Strong attention to detail.
• Excellent customer service skills.
• Ability to work scheduled hours as defined in the job offer.
• Ability to communicate effectively and professionally.
• Ability to lift or move equipment; occasionally lift up to 30 lbs.; and grasp and hold up to 30 lbs.
• Ability to stand and walk for limited periods and sit for extended periods.
• Ability to enter data into a computer using a keyboard.
• Ability to occasionally reach, bend, stoop, squat, and lean over.
• Ability to hear normal voice-level communications in person or over the telephone.
• Ability to speak clearly and understandably.
• Basic vision, corrected, and ability to see and understand data on a computer screen.

Nice To Haves

• One year of experience in a medical environment is preferred.

Responsibilities

• Schedule appointments using a multiple-line telephone system.
• Check patients in for appointments and check them out at the end of appointments.
• Greet and efficiently and professionally assist patients and other customers who visit the practice for business other than appointments.
• Help assure timely delivery of patient services.
• Verify insurance.
• Collect copays and balances.
• Perform other duties as requested by the Office Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED