Patient Service Representative I TEMPORARY

Integrated Medical Professionals PLLC•Town of Islip, NY

9d•$2,160 - $23•Onsite

About The Position

INTEGRATED MEDICAL PROFESSIONALS is the largest multi-specialty urology focused practice in the country, committed to providing the highest level of quality medical services. This temporary position, lasting 4-6 months, is located in West Islip, NY. The Patient Service Representative I is responsible for providing exemplary customer service to patients, both in person and over the phone. This role involves coordinating clerical tasks such as answering phones, greeting patients, scheduling appointments, and managing the patient intake and checkout process. Key duties include patient registration, scanning and filing medical records, collecting co-payments and outstanding balances, and verifying insurance information to ensure a seamless patient experience.

Requirements

High School Diploma or equivalent required.
Minimum of 1-3 years’ customer service experience required.
Skill in using computer programs and applications including Microsoft Office.
Knowledge in healthcare systems operations.
Experience in navigating EMRs.
Ability to answer multiple incoming telephone calls.
Excellent organizational skills.
Multi-tasking abilities.
Ability to perform well in stressful situations.
Customer-oriented with ability to remain calm in difficult situations.
Ability to work independently and manage multiple deadlines.
Ability to comprehend established office routines and policies.
Ability to keep financial records and perform mathematical tasks.
Knowledge of Medical Terminology.
Excellent verbal and written communication skills.
Proficient interpersonal relations skills.
Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
Ability to navigate online health insurance portals to verify benefits.
Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
Complies with HR confidentiality standards.

Nice To Haves

Some college work preferred.
Experience in a medical office; specifically, urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.

Responsibilities

Welcomes and greets all patients and visitors, in person or over the phone.
Maintains a clean and organized front desk area.
Registers new patients and updates existing patient demographics, collecting detailed personal and financial information.
Collects outstanding patient balances.
Obtains referrals and authorizations when required.
Scans incoming faxes, consents, reports, and other patient information into patient charts.
Generates batch transmittal reports daily.
Facilitates patient flow by notifying staff of patient arrivals, managing delays, and communicating with patients and clinical staff.
Schedules follow-up services and office visits for patients.
Responds to inquiries from patients, prospective patients, and visitors courteously.
Maintains adequate medical office supplies by anticipating inventory needs and placing orders.
Monitors office equipment.
Protects patient confidentiality by securing Protected Health Information (PHI) and logging off computers when unattended.
Ensures proper hand-off of responsibilities upon task completion.
Meets established attendance criteria and starts work promptly.
Respects and acknowledges the organization's commitment to cultural diversity.
Demonstrates good use of time and resources.
Ensures all medical records are accurate and complete.
Performs other position-related duties as assigned.