Patient Service Representative I

EVP Eyecare • Grand Junction, CO

1d • $19 - $22 • Onsite

About The Position

Patient Service Representatives work closely with the front office staff and doctors to provide excellent and expedient hospitality quality care service to all EVP Eyecare patients. EVP Eyecare is a privately held, portfolio company of The Cortec Group. Based in Denver, Colorado, EVP owns and operates a super-regional network of eyecare practices and surgical centers that conduct business under premier brands in Colorado, Texas and Arizona. We believe that delivering on an outstanding patient experience starts with building an outstanding employee experience. Our mission is to improve peoples lives through better vision and outstanding patient experiences.

Requirements

• High School Diploma or GED required
• Minimum 0-2 years experience with patient facing interaction preferred
• Call center experience highly desirable
• Experience working with practice management software preferred
• Basic Knowledge of Health Care and ACA requirements and regulations
• Basic computer skills
• Effective written and verbal skills
• Excellent customer service skills
• Proves to be a trustworthy and reliable team member while maintaining a positive attitude each day

Responsibilities

• Answers inbound phone calls for multiple practices
• Schedules appointments, answer patient questions and requests in a timely and efficient manner
• Responds to online appointment and information requests throughout the day
• Confirms appointments for several office locations daily
• Verifies patient information and clinical location on all calls
• Maintains a working knowledge of all EVP services and practices
• Maintains a pleasant and helpful attitude (hospitality)
• Provides knowledgeable and caring service to all current and potential EVP patients and employees
• Maintains a clean and orderly workspace and clinic
• Serves as a model to other team members.
• Maintains a solid track record of punctual and reliable attendance
• Assists in training new EVP team members
• Other duties as assigned

Benefits

• Medical
• Dental
• Vision Discounts
• 401(k) with company match
• Life Insurance
• Short Term & Long-Term Disability options
• Employee Assistance Program
• generous time off plans
• company paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED