Patient Service Representative I- IRMC Physician Group - Full Time
About The Position
The Patient Service Representative I position at IRMC Physician Group is a full-time role focused on providing excellent customer service during patient interactions. This role involves scheduling appointments using Cerner Solutions, providing patients with necessary instructions, and performing pre-registration functions. The representative will obtain and verify patient demographic and insurance information, manage collections of patient out-of-pocket responsibilities, and discuss financial options. Additionally, the role requires staying updated on medical terminology, directing patients to the correct departments, and completing outbound calls for scheduling and pre-registration. Responsibilities are subject to change.
Requirements
- High school graduate or equivalent
- Basic computer knowledge
- Interpersonal communication skills to effectively relate to patients, families and members of the healthcare team.
- Well developed organizational, multitasking and problem solving skills.
- Ability to maintain composure when dealing with stressful situations and use appropriate resources.
- Basic computer skill
- An understanding of basic medical terminology
- Excellent customer service
Nice To Haves
- Previous customer service experience
- Previous medical experience
Responsibilities
- Provide excellent customer service during every patient interaction
- Create working relationship with hospital department and provider offices
- Schedule appointment using correct Cerner Solution, following department templates and provider protocols
- Provide patient with instructions related to their appointment type
- Perform Pre-registration functions within Cerner
- Obtain or verify demographic information, insurance information and other data required on every call.
- Obtain insurance eligibility, discuss and correct discrepancies
- Communicate policy on collection of patient out of pocket responsibilities such as co-payments
- Discuss financial options and direct to financial counseling if needed
- Obtain email address, send IRMC.me portal invites
- Complete outbound calls to schedule appointments, verify appointment and pre-register patients
- Stay updated on medical terminology
- Direct patient to correct office/department, provide phone numbers and transfer
Benefits
- Great work-life balance
- Company culture
- Competitive salary
- Benefits
- Career advancement opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
